Tag Archives: research

Reed’s Research Highlights the Impact of Job Cuts

Reed has undergone an extensive research process in order to compare the reaction of recessionary pressures in 2009 to those of the 1992 recession. This comprehensive study is a part of the Keep Britain Working initiative, which was developed by the recruitment services provider.

From the very beginning of this research it is clear that today’s employers are responding very differently to recessionary pressures than those of 1992.

This is in spite of the fact that an identical percentage of organisations in both the 2009 and 1992 studies – 44% – said they had made redundancies as a direct response to the downturn.

Where organizations in early 1992 felt compelled to radically re-engineer their staffing structures, in 2009 something else is happening. In 1992 over 67% of organisations indicated that staffing structures had been changed by the recession. Managers were particularly hard hit by redundancies and were predicted to be least in demand in the upturn, as companies de-layered across the board. The multi-layered, hierarchical organisation was replaced by something much flatter and therefore more flexible.

Redundancies seemed to be imposed with what often sounded like brutal relish. They were characterised by phrases such as “stripping out the dead wood” or “cutting out anyone over the age of 50”, heralding the end of the “job for life”.

Two decades ago 40% of employers identified their most successful recession-driven change as “increasing central controls”. In contrast only 20% encouraged greater employee co-operation. This smaller group actively introduced higher levels of internal communications and staff training, multi-skilling workers to perform across previously rigidly demarcated roles. While it was feared at the time that mass redundancies would jeopardize what was known as the “psychological contract”, in retrospect the actions of this smaller group sowed the seeds of a new relationship between staff and managers which the best organisations appear to have built upon ever since.

In 2009, in contrast to 1992, redundancies have hit across the board, but have not changed the shape or staffing structure of organisations. In 1992 67% said a fundamental shift in staffing patterns occurred, today people are split 50/50. This report shows a different process is occurring, involving a more fundamental shift in attitudes amongst employers and workers.

Key findings for 2009 include the following:

Staff number changes within the organization since the down turn:

• Decreased: 44%
• No Change: 36%
• Increased: 20%

Effect of Recession on staffing patterns within the organization:

• No Change: 51%
• Change: 49%

Via EPR Network
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BT Business Research Shows Britain’s Workers On 6 Day Weeks To Keep Jobs

New BT Business* research has shown that overtime is becoming the norm for almost 50% of staff since the financial crisis began. More than a third of those Brits feel compelled to work over their contracted hours every week because of the current climate, with most working an average of 7 extra hours per week – the equivalent of an extra day – and collectively putting £200 million in extra hours into the British economy each week**.

The findings also show a clear gender split with men more likely to be putting in the extra hours, including 66% of men stating they are working over the recommended 48 hour week.

More than a third (37%) of the 4000 survey respondents put in extra hours to cope with growing workloads. Colleagues being made redundant (41%) and a renewed focus by companies on improving customer service (35%) were cited as the top two reasons for this. However, over 40% also cited that this situation was being exacerbated by time being wasted in the work place because staff are not equipped with the right tools to do the job.

“These findings reflect the length that employees are willing to go to, to keep Britain’s economy afloat”, said Bill Murphy, managing director, BT Business, “Employers should look to match these efforts by equipping staff with what they need to become more efficient. Financial incentives may not be an option, but companies should consider how working practices can eliminate wasted time and boost productivity. Using technology to support practices such as flexible working can help companies strip out the fat as well as helping their staff become more efficient with a better work life balance.”

The research also revealed a drastic change in the office atmosphere with 37% of workers stating there is less laughter in the workplace compared to over a year ago and greater pressure on staff to perform. 43% of respondents believe that the offer of flexitime would help to create a better working experience. Flexible working including the option to work from home and improved technology (33%) also equally factored highly in people’s aspirations on how they’d like their workplace to change.

Workers showed a clear willingness to go that extra mile to impress the boss. 43% of respondents admitted to being motivated to work harder to keep their jobs, with 60% feeling very lucky to have a job. 34% of those surveyed admitted to turning up earlier for work and a similar number (39%) admitted they are being more proactive and have generally pulled up their socks to keep in the bosses good books.

The research was launched at BT Business Experience, a free week-long event held recently in London. As well as leading entrepreneur Peter Jones, prominent business experts were on hand to offer one-to-one advice on key issues facing the SME (small and medium sized enterprise) community in these difficult times and how they may be able to use technology previously only available to large companies to help them succeed and thrive.

* Research conducted for BT Business in June 2009 and surveyed 4000 people.
* * Based on minimum wage of £5.73 per hour for workers aged 22 years and older. According to the Office of National Statistics there were 29,108,000 people employed (aged 16 and over February to April 2009

About BT Business
BT Business understands the challenges that businesses face in the current climate, and supports cost control, improved productivity and winning business through product collections including business broadband & internet, domains & web hosting, data & voice networks, IT support and mobile services.

Via EPR Network
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42% Of Workers Say They Could Be More Productive Out Of The Office

BT Business and Nortel have revealed new independent research* statistics showing that less than one in ten (8%) of the UK’s businesses trust their employees to work out of the office – despite the 42% of workers who are confident that they could do a better job remotely.

The data shows managers are reluctant to move their people away from their outdated, desk-based working models. This is regardless of their employees, who say they could be more productive on the road, working with a customer or from home if they were given the technology to manage and support them.

John Wright, National Chairman, Federation of Small Businesses, said “This boils down to a matter of trust. In the current climate, small firms need to be operating at full stretch. Last week’s bad weather demonstrated the need for British businesses to enable their employees to be productive, wherever they are.”

Despite dramatic changes in the UK workforce since the 1970s, the research points to outdated working practices – such as ‘presenteeism’ where it is thought that if employees are not at their desks, they are not working . The new research suggests that businesses can put such practices to bed by unifying their communications.

Unified communications integrates voice, data, fixed and wireless business channels, allowing teams to work together, answer calls and customer queries whether in or out of the office. Managers can check productivity – down to even the number of calls and emails that are made and answered. Costs and duplicate work are reduced because all customer, supplier and partner contact is reduced to a single communications system.

John Dovey, IT services director at BT Business said: “BT’s 70,000 flexible workers have saved us £500m in building costs and 100,000 tonnes of CO2. We can effectively manage our employees and have seen a 30% rise in productivity. By unifying communications systems our business customers can be more responsive to new opportunities and customer enquiries wherever they are. Faster reaction and fulfilment times are a positive way to increase customer satisfaction, increase loyalty and encourage growth. These technologies can also help to attract and retain staff through flexible working.”

Barry Bonnett, president, Enterprise Solutions, EMEA, Nortel, said “As lifestyles change, so must management’s attitudes towards employees. Unified communications can help managers, but ultimately change depends on trust.”

BT Business understands the challenges that businesses face in the current climate, and supports cost control, improved productivity and winning business through product collections including business broadband & internet, domains & web hosting, data & voice networks, IT solutions and mobile services.

* All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 3473 workers in organisations with less than 500 employees and employed for at least 3 months. Fieldwork was undertaken between 2nd – 8th December 2008. The survey was carried out online. The figures have not been weighted.

About BT
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

Via EPR Network
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